Customer Service

Providing excellent Customer Service is very important to us and we hope to make the experience of buying from Hop and Vine Line hassle free.

Below you will find information regarding our:

• Guarantee (Refunds/Returns Policy)

• Delivery Policy

• Privacy Policy

To see our full Terms and Conditions please click here.  

________________________________________

Our Guarantee

Returns & Refund Policy: 

At Hop and Vine we stand behind our products providing post sale support and replacement product where it is corked or oxidized free of charge. 

Return issues relating to damage, incorrect wines delivered, wines that are faulty (corked) Hop and Vine will either credit the buyer or send replacement wine / beer.

Any freight cost associated with returning the wine are at Hop and Vine's expense.

________________________________________

Delivery Policy

Hop and Vine Distribution is all about customer satisfaction. 

How long will it take to receive my order from Hop and Vine?
Christchurch orders received before 11 am Monday to Friday will be dispatched in the morning for same day afternoon delivery. Orders outside of Christchurch within South Island received before 3.30pm will be dispatched same day, delivery the following business day.

 

Wellington City orders received before 1230pm, delivery following business day.

 

North Island Outside Wellington, Orders dispatched up to 330pm - 2 day delivery - Last day for orders to arrive before weekend is Wednesday.

How much does freight cost?
Wine: - Freight free within New Zealand  (Minimum 1 Case - 12 bottles)

Beer and Cider - Freight free within New Zealand (Minimum 24 x 330ml bottles or cans and 24 x 500ml bottles) 
 

Less than 1 Case will incur a freight charge of $6.00.
Saturday delivery is available incurring a freight charge of $15.00 per case.
Rural Deliveries will incur a charge of $6.00 per case


What if my order from Hop and Vine does not arrive?
Hop and Vine orders are always dispatched using reputable couriers with strict delivery policies and schedules. Unfortunately things do go missing even with couriers. Should you find this happening with your order phone Hop and Vine direct or email us at orders@hopandvine.co.nz

We will immediately follow up with the courier involved.

The same process should be followed for:

- The wrong wine being sent.
- Damaged product.
 

_____________________________

Privacy Policy

Hop and Vine Distribution is committed to protecting the privacy of our customers.

Personal information provided by you is used only for the purpose of fulfilling your orders and / or providing you with our product information. This information is sent to you via email directly into your inbox. You can of course opt out of such communication with us simply by letting us know.

We promise that your personal details will not be used for any other purpose.